Terms of service

General Conditions of Sale

Art. 1 - General provisions

By browsing this area, the user accesses Valtservice Grandi Impianti, accessible via the url: https://valtservice.it/ (hereinafter called "Valtservice Grandi Impianti"). Browsing and transmitting a purchase order on the site imply acceptance of the Conditions and Data Protection Policies adopted by the site itself indicated therein.
These General Conditions of Sale apply to the sale of goods and the provision of services with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by Company: Valtservice Grandi Impianti di Vanotti Enrico. Headquarters: Via Valeriana 103A, Traona (SO), Italy. VAT number: IT00872020144. Registered in the REA, number 65776.
The user is required, before accessing the products and services provided by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the General Conditions of Sale purchase form whose terms Valtservice Grandi Impianti reserves the right to modify unilaterally and without notice.
It is possible to use the site and therefore access the products and services provided by the same and to purchase them in the following languages: Italian English
Art. 2 - Object

These General Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders for goods and services on Valtservice Grandi Impianti and do not regulate, however, the supply of services or the sale of products by parties other than the seller who are present on the same site via links, banners or other hypertext links.
Before forwarding orders and purchasing products and services from different parties, we suggest checking their conditions of sale.
Art. 3 - Conclusion of the contract

To conclude the purchase contract, it will be necessary to fill out the form in electronic format and send it following the relevant instructions.
It contains the reference to the General Conditions of Sale, the information on each service purchased and the images of each product and its price, the payment methods that can be used, the delivery methods of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, methods and times for returning the purchased products. The seller is not responsible for any inadequacy of the graphic representations of products shown if due to technical reasons, since the representations have a merely illustrative function.
Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives the form filled in by the user, after verifying the correctness of the data contained therein.
The buyer will be obliged to pay the price from the moment the online order submission procedure is concluded. This will happen by clicking on the "Buy now/check-out" button at the end of the guided procedure.
Once the contract is concluded, the seller takes charge of the order for its fulfillment.
Art. 4 - Registered users

When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully
The confirmation will in any case exonerate Valtservice Grandi Impianti from any liability regarding the data provided by the user. The user undertakes to promptly inform Valtservice Grandi Impianti of any change in their data communicated at any time.
If the user communicates inaccurate or incomplete data or even in the event that there is a dispute by the interested parties regarding the payments made, Valtservice Grandi Impianti will have the right not to activate or suspend the service until the relative deficiencies are rectified.
On the occasion of the first request for activation of a profile by the user, Valtservice Grandi Impianti will assign the same username and password. The latter recognizes that such identifiers constitute the system for validating the user's access to the Services and the only system suitable for identifying the user that the actions performed through such access will be attributed to him and will have binding effect on him. The user undertakes to maintain the secrecy of his access data and to guard them with due care and diligence and not to transfer them even temporarily to third parties.

Art. 5 - Product Availability

Product availability refers to the actual availability at the time the buyer places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products could be sold to other customers before the order is confirmed.
Even after the order confirmation email has been sent, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected by eliminating the unavailable product and the buyer will be immediately informed by email.
If the buyer requests cancellation of the order, terminating the contract, Valtservice Grandi Impianti will refund the amount paid within 29 days from the moment Valtservice Grandi Impianti became aware of the buyer's decision to terminate the contract.
Art. 6 - Products offered

Valtservice Grandi Impianti sells:
Chemical specialties for industrial cleaning and disinfestation Sanitizers and Hygienizers for professional use New and/or used industrial equipment

The offer is detailed on our website at the link: https://valtservice-grandiimpianti.myshopify.com/collections

Art. 7 - Payment methods and prices

The price of the products and services will be the one indicated from time to time on the site, except where there is an obvious error.
In the event of an error, Valtservice Grandi Impianti will notify the buyer as soon as possible, allowing confirmation of the order at the correct amount or cancellation. In any case, Valtservice Grandi Impianti will not be obliged to supply what was sold at the lower price incorrectly indicated.
The prices on the site include VAT and do not include shipping costs. Prices may change at any time. Changes do not affect orders for which an order confirmation has already been sent.
Once the desired products and services have been selected, they will be added to the cart. It will be sufficient to complete the purchase, entering or verifying the information requested at each step of the process. The order details may be modified before payment.
Payment can be made via: Electronic payments - credit cards (Visa, Mastercard, American Express, Maestro, ) PayPal, Google pay, Shop pay, Apple pay. Manual payments such as Cash on Delivery or Bank Transfer upon prior notification Shopify Payments - electronic payments managed directly by Shopify (only if available)
Art. 8 - Delivery

Valtservice Grandi Impianti ships throughout Italy, excluding the Vatican City and the Republic of San Marino. Deliveries will not be made in the following territories: all those territories that do not allow regular shipping due to specific legislation 2. Valtservice Grandi Impianti will only deliver to the user's address, provided at the time of purchase.
Delivery is generally made within 7 working days, or, if no delivery date is specified, within the estimated time frame when selecting the delivery method and, in any case, within the maximum term of thirty days from the date of confirmation.
If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the location of the order and the methods for arranging a new delivery.
If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to arrange a new delivery date.
If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
As a result of the termination, the amounts will be returned, including delivery costs with the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 29 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs that will be borne by the buyer.
Shipping costs are borne by the buyer and are explicitly highlighted at the time of placing the order.
The services provided by the web page will be delivered to the customer in 3 days and in any case no later than 30 days from the purchase made on the site.
The services will be available online or sent to the email address that the customer provided at the time of purchase.
If delivery cannot take place for reasons not attributable to either party, the user will be fully refunded for the payment.
Art. 9 - Transfer of risk

The risks relating to the products will pass to the buyer from the moment of delivery.
Ownership of the products is considered acquired as soon as full payment of all amounts due in relation to the same, including shipping costs, has been received, or at the moment of delivery, if this occurs at a later time.

Art. 10 - Warranty and commercial conformity

The seller is responsible for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, pursuant to the provisions of Italian law.
If the buyer has entered into the contract as a consumer, i.e. any natural person who acts on the site for purposes other than any entrepreneurial or professional activity, this guarantee is valid provided that the defect occurs within 24 months from the date of delivery of the products, that the buyer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter, that the online return form is correctly filled out.
In the event of non-conformity, the buyer who has entered into the contract as a consumer will have the right to obtain the restoration of the conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent refund of the price.
In any case, unless proven otherwise, it is presumed that the lack of conformity that becomes apparent within 6 months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity.
In the event of a lack of conformity, the Buyer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased goods, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively onerous for the Supplier pursuant to art. 130, paragraph 4, of the Consumer Code.
The request must be sent in writing, by registered mail, to the Supplier, who will indicate his willingness to comply with the request, or the reasons that prevent him from doing so, within 7 working days of receipt.
In the same communication, if the Supplier has accepted the Buyer's request, it must indicate the shipping or return methods of the goods as well as the deadline for the return or replacement of the defective goods.
If the repair and replacement are impossible or excessively expensive, or the Supplier has not repaired or replaced the goods within the deadline indicated in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the latter may request, at his choice, an appropriate reduction in the price or the termination of the
contract. In this case, the Buyer must send his request to the Supplier, who will indicate his willingness to proceed with the same, or the reasons that prevent him from doing so, within 7 working days of receipt.
In the same communication, if the Supplier has accepted the Buyer's request, it must indicate the proposed price reduction or the methods of returning the defective goods. In such cases, it will be the Buyer's responsibility to indicate the methods for re-crediting the sums previously paid to the Supplier.

Art. 11 - Withdrawal

In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the term of 30 days starts from the date of receipt of the last product.
The user who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number and name of the user, to: valtservice@libero.it
The buyer must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014, not mandatory. 5. The goods can be returned to any point of sale in Italy, as indicated on our web page, as well as sent to: Via Valeriana 103A Traona (SO) 23019 Italy At Valtservice Grandi Impianti
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
by the buyer of having returned the goods.

The right of withdrawal will not apply in the event that the services and products of Valtservice Grandi Impianti are included in the categories of art. 59 of Legislative Decree 206/2005.
The site will carry out the refund using the same payment method chosen by the buyer during the purchase phase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.

Art. 12 - Data processing

By using the site, the user authorizes the processing of his/her personal data. This information is also valid for the purposes of Article 13 of EU Regulation no. 2016/679, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of such data.
The data controller is
The data processor, appointed by the owner, is
The data will be processed at
The data processing takes place exclusively electronically, through IT tools and media designed to ensure the security and confidentiality of the data. The stored information is protected from unauthorized access.
The data provided by users in relation to purchase orders, payments (which may contain name, address, contact details), IP address, all other data communicated are processed.
The provision of data and consent to processing for the purposes of the contract or the fulfillment of the order and the related payment is necessary for the conclusion itself as well as for the execution of the contract, therefore the refusal to provide such data or to give consent to the related processing results in the impossibility for the user to purchase the products and services offered.
The provision of data and consent to processing for the purposes of commercial communications is optional. However, any refusal to provide such data or to give consent to the related processing may result in the impossibility for the user to receive such additional services.
The user always has the right to have his/her data updated, rectified or integrated, to have it deleted, transformed into anonymous form or blocked if it has been processed in violation of the law, including data whose retention is not necessary for the purposes for which the data was collected or subsequently processed, to have the operations brought to the attention, including their content, of those to whom the data was communicated or disclosed, except where such fulfillment proves impossible or involves the use of means that are manifestly disproportionate to the right being protected.
The user has the right to object, in whole or in part, to the processing of personal data concerning him/her for legitimate reasons, even if pertinent to the purpose of the collection and processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
The user may also revoke at any time the consent to the processing of his/her data previously given to Valtservice Grandi Impianti.
All rights provided by EU Regulation 2016/679 can be exercised by the user by writing to the following email: valtservice@libero.it
At the first visit, the user will be invited to choose their language and will be offered the possibility of saving the preferred language. To this end, the user authorizes the use of identification codes called cookies, i.e. small files sent from your internet server and recordable on the hard disk of the user's computer.
The hard disk collects information on the user's language preference and stores the pages of the site visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the content and presentation of the site to the type of browser the user uses.
Art. 13 - Contacts

Any request for information can be sent by email to the following address valtservice@libero.it, by phone to the following telephone number: 0342590138, and by post to the following address:
Via Valeriana 103A Traona (SO) 23019 Italy At Valtservice Grandi Impianti

Art. 14 - Applicable law and competent court

These General Conditions of Sale are governed by and interpreted under Italian law, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law
Any disputes inherent and/or consequent to the same must be resolved exclusively by the Italian judicial authority. In particular, if the purchaser is a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law.
These conditions were drawn up on 04/15/2020