Refund policy

Right of withdrawal You have the right to withdraw from the contract, without giving any reason, within 14 days from when you or a third party appointed by you (i) received the product or (ii) in the case of purchasing multiple products delivered separately with a single order, received the last product. To exercise the right of withdrawal, you should inform Valtservice Grandi Impianti, with headquarters in Via Valeriana 103A Traona (SO) cap 23019 Italy, of your decision by writing to valtservice@libero.it and entering the order number and the email address with which you made the purchase. Following which you will receive an email confirming the exercise of the withdrawal, containing the return form to be included in the package and the instructions for returning the product. Remember to include the completed return form in the package together with the product and send it to: Valtservice Grandi Impianti in Via Valeriana 103A Traona (SO) - 23019 - Italy To comply with the withdrawal deadline, simply send the request by email before the withdrawal period expires. If you withdraw, you will be refunded the payments you have made, including delivery costs (with the exception of additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from when we receive your decision to withdraw. These refunds will be made using the same means of payment as you used for the initial transaction, unless you request the refund on a different means of payment, in which case you will be responsible for any additional costs resulting from the different means of payment you have chosen. The refund may be suspended until we receive the goods or until you demonstrate that you have sent back the goods, whichever is earlier. If you have received the product, please return it without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is respected if you send the goods back before the 14-day period expires. The direct costs for returning the goods will be at your expense. If you exercise the withdrawal through the site using the return service offered by the site, before confirming the withdrawal request you will be shown the transport cost for returning the goods. You are only responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Return due to defect or non-conformity If you have received an incorrect or damaged product, please indicate this reason as the reason for the return during the return request, to be carried out in the same manner as described in the previous paragraphs. You will be asked to upload one or more images relating to the defect found and you will receive a confirmation email with the instructions for proceeding with the shipment.